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Get Answers to Your Questions
At NerdFix, we understand that you may have questions about your tech issues. That's why we've compiled a list of frequently asked questions to provide you with the answers you need. If you don't find what you're looking for, feel free to reach out to our tech support team.
You've Got Questions, We've Got Answers.
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What is concierge tech support?Concierge tech support means we come to you — in your home or office — to help with all things tech. No waiting in line or shipping your device off somewhere. We provide personalized, on-site services that fits your schedule.
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Who do you serve?We help individuals, families, Micro Business, Individual and Small Team Business with their tech needs. We also specialize in working with older adults who want patient, clear, and friendly support.
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What is our Service AreaCurrently we serve Marietta and East Cobb area, although we can make exceptions via appointments.
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What types of devices do you work with?We work with laptops, desktops, smartphones, tablets, smart TVs, printers, routers, smart home devices, and more. If it plugs in or connects to Wi-Fi, we can probably help with it!
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How do I schedule a visit?You can call, text, or use our online contact form to book a session. We’ll get back to you quickly to confirm your appointment.
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What are your service hours?We usually set appointments between 9:00 am and 4:00pm. We offer flexible hours to fit your needs, including evenings and weekends by limited request. Just let us know what works best for you.
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Is NerdFix good for people who aren’t tech-savvy?Absolutely! We pride ourselves on making tech feel accessible, not intimidating. Whether you're a beginner or just want someone to explain things clearly, we're here to help — with no judgment, ever.
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