Privacy Policy

This Privacy Policy describes how NerdFix ("we," "us," or "our") collects, uses, and shares your personal information when you use our services, including our website and in-home tech support services.

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Information We Collect

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We collect the following types of information:

• Information You Provide Directly:

  • Contact Information: Your name, address, phone number, and email address.

  • Service Information: Details about the tech issues you need help with, your devices, and your setup.

  • Payment Information: If you pay us directly, we collect payment details (though we may use a third-party payment processor).

  • Communications: Records of our conversations with you (e.g., emails, phone calls).

• Information We Collect Automatically:

  • Website Usage Data: If you use our website, we may collect information about your browsing activity, such as pages visited, time spent on our site, and IP address.

  • Cookies and Similar Technologies: We may use cookies to improve your website experience.

• Information We Collect In-Home

  • Device Information: When providing in-home support, we may access information about the devices you need assistance with, including model numbers, serial numbers, and software versions.

  • Network Information: We may collect information about your network configuration, including SSID, password (with your consent), and connected devices.
     

How We Use Your Information

We use your information for the following purposes:

• Providing Services: To deliver our in-home tech support services, including troubleshooting, setup, and device assistance.

• Communication: To communicate with you about appointments, service updates, and customer support.

• Payment Processing: To process payments for our services.

• Website Improvement: To improve our website and user experience.

• Customer Support: To respond to your inquiries and provide assistance.

• Legal Compliance: To comply with applicable laws and regulations.
   

Information Sharing

We may share your information with the following:

• Service Providers: We may share your information with third-party service providers who help us with payment processing, website hosting, and other business operations.

• Business Partners: We may share information with partners to provide specific services with permission.

• Legal Requirements: We may disclose your information if required by law or to respond to a legal request.

Your Choices

• Access and Correction: You may have the right to access and correct your personal information. Contact us to do so.

• Opt-Out: You can opt out of receiving marketing emails from us.

• Cookies: You can control cookies through your browser settings.
   

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Secure storage of data.

• Limiting access to your information to authorized personnel.
   

Data Retention

We will retain your personal information for as long as necessary to provide our services and as required by law.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes.

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Contact Us

If you have any questions about this Privacy Policy, please contact us:

NerdFix

(470)222-5005

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